FAQ for the Banff Caribou Lodge & Spa
To make your booking experience as easy as possible, we have answered your most common questions!
We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.
If you cancel within 72 hours (or don’t show up) then you will be charged our standard cancellation fee. This is the total of the first night of your stay, plus tax.
There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please see the group bookings section below.
Well, it depends. If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly on 1(800) 563-8764. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.
Sure! But you need to know a few important things. Making a modification can change the price of your booking along with a number of other changes. We highly recommend calling or emailing our Reservations Team on: 1(800) 563-8764 or firstname.lastname@example.org
Check In | Check Out Times
When can I check in? When do I have to leave by?
Easy! You can check-in any time from 4pm onwards, while check out is by 11am.
On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.
Yes there is! We have an onsite parkade with quite a few space, but please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town. The height limit is: 6′ 4″ or 1.93m.
We get it, Breakfast is the most important meal of the day and lucky for you, The Keg onsite restaurant has you covered! Please note, Breakfast is not complimentary.
3rd Party Bookings
Usually, you will be provided with a link to modify or cancel your reservation directly through the website of the company you booked through. Failing that, you can call our Reservations Team on 1800 563 8764 and they should be able to assist you further.
Early Check In
Sadly we aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. If your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.
As much as we would love to have ALL the pets, we only have very specific numbers of pet-friendly rooms available. Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our standard pet fees apply which is $25 per pet, per night plus tax!
First off, thank you! The pool is open from 7am until 11pm.
Travelling in Banff
Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff Roam Lines. If you want to see their list of services, please check out their website: roamtransit.com
How to get to Banff
For the best information, we recommend having a look here! banffcariboulodge.com/location
Banff Caribou Lodge & Spa
521 Banff Ave, P.O. Box 1070
Banff, AB, T1L 1H8
1 (800) 563-8764
1 (403) 762-5887