FAQ for the Banff Caribou Lodge & Spa

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

Usually, you will be provided with a link to modify or cancel your reservation directly through the website of the company you booked through. Failing that, you can call our Reservations Team on 1800 563 8764 and they should be able to assist you further.

Yes, we bought you a pass so you can use Banff’s local public transit system: ROAM Transit.

• This pass includes our Banff local transit in the Town of Banff
• Stops include the Banff Gondola, the Upper Hot Springs, Lake Minnewanka and more.
• Services to Lake Louise and Johnston Canyon are extra.

Visit the Front Desk for your complimentary ROAM guest pass and schedule.

Check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Yes, we are pet friendly. We have limited numbers of pet-friendly rooms. Please call our Reservations Team  who will be able to confirm whether we have any pet rooms available. The pet fees apply, $25 per pet, per night plus tax.

More on the pet policy is on our website: banffcariboulodge.com/pet-friendly

Yes, all of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottles!

More details are available on the Town of Banff website: banff.ca/Drinking-Water

Hotel guests park for free! We have an onsite parkade with quite a few spaces and is first come, first serve.

Our parking height limit is: 6′ 4″ or 1.93m.

Something has come up and I need to modify my booking. Is that okay?

Sure! But you need to know a few important things. Making a modification can change the price of your booking along with a number of other changes. We highly recommend calling or emailing our Reservations Team on: 1(800) 563-8764 or reservations@bestofbanff.com

To avoid penalty of first night room rate plus taxes, reservations must be cancelled by 4:00 pm MST, three days prior to arrival. Cancellations made after 4:00 pm MST or no-shows are subject to the first night room rate plus taxes.

The hot pool, fitness room and sauna are open from 7am until 11pm daily.