The Banff Caribou Lodge & Spa’s latest update for guest information of COVID-19
Hot Pool Update
On April 8th, our hot pool was permitted to open with strict provincial capacity restrictions in place. Reservations can be made for individual cohorts and we will use an appointment system with scheduled time slots for each group.
Hot pool bookings will be made on a same-day basis, in person through the front desk; information will be provided upon check-in at your hotel. Hot pool use is subject to change at any time including last minute closures.
This will make it difficult to accommodate every guest cohort when our hotels are busy and we cannot guarantee that every guest will have access to our pool and hot pool.
Please visit our Covid-19 page for further details.
We appreciate guest patience while we adapt to changing guidelines.
Banff Caribou Lodge & Spa
Located in Banff National Park, the Banff Caribou Lodge & Spa offers a mountain lodge hotel, a great steakhouse restaurant and a full service spa, all in one outstanding location. This ideal vacation spot is located on Banff Avenue, the main street in the town of Banff. Surrounded by mountains, there are plenty of activities to keep you busy. We love where we live and can suggest an itinerary for any traveler, so ask us about our local knowledge, we are happy to share.
- Complimentary WiFi
- 184 Cozy mountain-style hotel rooms
- 6 Spectacular Loft Suites
- Located on Banff Avenue
- Short walk to downtown Banff
- Complimentary heated underground parking
- Keg Steakhouse & Bar
- Red Earth Spa
- 26 Person jetted hot pool
- Exercise room
- Complimentary Banff Local Roam bus passes
- Pet friendly
- 6 Spectacular Loft Suites
- Complimentary WiFi
- Check-in time starts at 4 PM
- Check-out time is 11 AM
Safecation
We understand that travelers have a higher expectation for cleanliness and health safety than ever before. Our SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.
- No contact arrival and departure
- Enhanced cleaning and disinfecting measures in line with AHS protocols
- Staircase and elevator access to rooms
- Spacious lobbies
- Modified room service available
- Friendly knowledgeable staff with mandatory preventive education and training
A walk through the hotel
Our Guests Online
“Wonderful Experience for my Birthday”
We originally booked one night at their Norquay Suite, it was a wonderful stay at their jaccuzi suite. We extended our stay for another night and got an upgrade in another mountain view suite as the first one was no longer available. Nothing really fancy but location is great and was priced well. What made the most of our stay during this pandemic was the hospitality. Amazing staff, thank you Amber for making my birthday extra special with the wine delivered to the suite. Jacob was a delight to talk to. Trudy from The Keg was nothing short of amazing.
Reviewed November, 2020
“Wonderful stay!”
I love the location of this hotel as you are among the first 3 to be picked up and dropped off. The staff are very nice. I have stayed there 1 week in 2019 and 1 week in 2020. You can walk to the shops and restaurants.
Reviewed February, 2020
“Ski Holiday”
Had an amazing time, staff were amazing and it’s really well located for the Ski shuttle bus, great value for money definitely recommend if you’re looking for great value for money whilst staying in Banff.
Reviewed February, 2020
“Skiing trip”
Me and family come here almost every year skiing at stay here. It is a beautiful warm hotel with an amazing spa pool which is what you need during those cold days. The hotel is just a short walk away from banff town. The pancakes at Breakfast is the best!
Reviewed January, 2020
“Mountain experience just inside Banff”
The Caribou Lodge & Spa is a wonderful place to visit! On the outer edge of Banff's main road, you get the feeling of being in Banff without the clutter of people. The Keg restaurant has an incredible buffet breakfast! And if you visit there during the winter months, the fireplace on the main floor sends the wonderful smell of wood smoke throughout the halls of the Lodge! You are only a short walking distance from Banff''s downtown. And the lodge is also on the main bus route. All in all , a great place to relax, unwind, and enjoy the mountains.
Reviewed December, 2019
“Perfect”
Have just finished our Canada trip and this was our first accommodation. Out first impressions were positive and now that our tour is over we now really appreciate how good this place was, especially all the staff we dealt with. They were incredibly welcoming, friendly and most importantly, efficient( also a welcome touch of humour ). Really enjoyed our meals, dinner and lovely buffet breakfast. Can heartily recommend.
Reviewed June, 2019
“Wonderful hotel”
We stayed in 7 hotels during our tour in Canada and this was one of our favourites. The room was a decent size, yet still cosy and comfortable. Had a kettle, which pleased a tea drinking Brit. Had a view of cascade mountain. Hotel was 10 to 15 minute level to walk to town. After all the big city hotels we had stayed in, this was a hotel more on our scale. Ate at the Keg for one breakfast, our tour manager had warned us that it could get busy and to allow time for breakfast and this was useful. Would happily stay again at the Caribou
Reviewed May, 2019
“Awesome”
Great hotel..great location..the keg is awesome..easy check in and out..clean spacious rooms..friendly helpful staff..spa was awesome...nice bathroom..comfy bed...roomservice was great..no complaints ..
Reviewed February, 2019
“Great last minute getaway!”
The hot tub/sauna area was clean and lots of clean towels available. Public areas were well kept and our room was pretty clean minus a few hairs on the top sheet of the bed. Underground parking was great and close enough to town to walk and just leave your vehicle there. You can also use your room key to use the public buses which I thought was super cool. Over all it was a great stay and we will definitely be back!
Reviewed January, 2019
“My Best Trip Yet!”
We try and make trip to banff every year. Sadly we could not make it last year, so this year we went all out and got a corner left suite..... ITS WAS WORTH IT. the room was so spacious being a loft, there was a fire place, a Christmas tree, 2 bathrooms, and of course the spa bath tub!!! Now when ever I come to banff I'll be getting one of these rooms!!! Also as a side note the caribou has amazing staff all around, every time we seen an employee the smiled or said hi. Which is amazing!!!
Reviewed January, 2019
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Banff Caribou Lodge & Spa
521 Banff Ave, P.O. Box 1070
Banff, AB, T1L 1H8
1 (800) 563-8764
1 (403) 762-5887